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Direct Insurance: Problems and How We Can Help

Direct Insurance: Problems and How We Can Help
  • 03 Oct 2023
  • Redaksi Liveaman
  • Mins

In today’s fast-paced world, convenience is key. Whether it’s ordering groceries online, hailing a ride with a few taps on your smartphone, or purchasing insurance, people expect quick and easy solutions to their needs. This is where direct insurance comes into play, offering an enticing promise of hassle-free coverage. However, while direct insurance has its benefits, it also comes with its fair share of problems. In this article, we’ll delve into what direct insurance is, its pros and cons, the complexities of policy terms, premium issues, and after-sale services. We’ll also explore how Aman Insurance stands out in addressing these challenges.

What is Direct Insurance?

Direct insurance, also known as online or internet insurance, is a method of purchasing insurance policies directly from the insurance provider without involving intermediaries such as agents or brokers. It offers customers the convenience of browsing and buying insurance online, often through the insurer’s website or mobile app. While the simplicity and efficiency of this approach have garnered attention, there are some notable drawbacks.

Benefits and Drawbacks of Direct Insurance


  1. Convenience: Direct insurance allows customers to purchase policies from the comfort of their homes, eliminating the need for in-person meetings.
  2. Cost Savings: By bypassing agents or brokers, customers may save on commissions and fees.
  3. Transparency: Online platforms often provide clear and detailed policy information for customers to review.


  1. Complex Policy Terms: Direct insurance policies can be laden with complex jargon and terms that may be difficult for the average person to understand.
  2. Premium Issues: The premiums offered may not be tailored to individual needs, potentially resulting in overpayment.
  3. After-Sale Services: Customers may struggle to find prompt and personalized assistance after purchasing a policy, as direct insurers often rely on general hotlines.

Complex Policy Terms in Direct Insurance and How It Impacts Customers

Direct insurance policies, while accessible online, can often come with convoluted policy terms and conditions. These intricate clauses can be a source of confusion and frustration for customers. Understanding the nitty-gritty details of your insurance policy is crucial to ensuring you have adequate coverage when needed. However, the complex language used in these documents can deter customers from doing so. This lack of transparency may lead to misunderstandings and dissatisfaction when it’s time to make a claim.

The Issue with Premium and After-Sale Services in Direct Insurance

Premium Problems:

In the realm of direct insurance, premium rates are typically one-size-fits-all. This approach doesn’t take into account the unique needs and risk profiles of individual customers. As a result, some customers may end up paying more than necessary for their coverage, while others may find themselves underinsured. This lack of customization can be a significant drawback of direct insurance.

After-Sale Service Challenges:

After-sale services in direct insurance can be a hit-or-miss experience. Many customers report difficulties reaching a knowledgeable and helpful point of contact. General hotlines are often the only option for assistance, leading to frustrating wait times and generic responses. This impersonal approach can leave customers feeling unsupported during critical moments when they need help with claims or policy-related questions.

What Aman Insurance Provides Compared to Direct Insurance

Aman Insurance recognizes the shortcomings of traditional direct insurance and aims to provide a better alternative. Here’s how Aman Insurance addresses these issues:

Better After-Sales Services: At Aman Insurance, we prioritize customer satisfaction. Instead of relying on a generic hotline, we offer customers a dedicated and reachable Personal Insurance Consultant (PIC). This ensures that customers have a single point of contact who understands their specific needs and can provide personalized assistance promptly.

Premium Collective Bargaining: Aman Insurance takes a collective bargaining approach to premiums. Rather than individual customers negotiating rates with insurers directly, Aman Insurance uses its collective bargaining power to secure competitive premiums for its customers. This results in potential cost savings for policyholders.

Single App for Multiple Carriers: Aman Insurance offers a single, user-friendly app that can be used to manage policies from multiple carriers. This simplifies the insurance experience, allowing customers to access all their policies in one place and easily compare coverage options.

Additional Benefits: In addition to the above, Aman Insurance offers value-added benefits like telemedicine services and Medical Check-Up (MCU) bundles. These perks enhance the overall insurance experience, promoting the well-being and convenience of our policyholders.

In conclusion, while direct insurance has its advantages, it also presents challenges such as complex policy terms, premium issues, and subpar after-sale services. Aman Insurance, on the other hand, aims to provide a superior insurance experience by offering better after-sale services, collective premium bargaining, a single app for multiple carriers, and additional benefits. By addressing these issues, Aman Insurance strives to make insurance more accessible, transparent, and customer-friendly in a world where convenience is paramount.

Also read: Insurance Renewal: Understanding the Process

Aman is a company that offers various health protection products for employees. By having reliable employee insurance like Aman, the company can provide essential benefits to its employees. In the long run, this can improve employee satisfaction, productivity, and retention. When it comes to employee health benefits, Aman is the right choice to assist companies and employees in meeting their health protection needs, register now!

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