Frequently Asked Questions
Looking for quick and easy access to AMAN? You can download the AMAN app directly from the App Store or Play Store, wherever you are. Just click the link below, and you’re good to go:
Download From Play Store
Download From App Store
Logging into the Aman app is a breeze! If you’ve forgotten your password, just click “Forgot Password” and follow the steps. You’ll receive a temporary password via email. Use that to log in and set a new one that includes uppercase, lowercase letters, numbers, and a special character. Once set, you’re all good to go!
Your insurance card will arrive within 10–14 business days after your HR team submits the data to us. It will be sent to the address your HR team has provided.
Using your benefits is easy! Just show your insurance card at a partnered facility when checking in for treatment. If you’re getting glasses, make sure you’ve confirmed your vision benefit with the insurer first, then visit an approved provider for your eye exam and prescription. Your benefit is applied directly at the facility, so you can focus on your care!
To check your remaining benefit limit, just let us know what you’d like to check and share a photo of your insurance card. We’ll help you find out how much is left in no time!
| For cashless claims, just show your insurance card at any of the partnered healthcare facilities. They will process everything on their end, so there’s no need to worry about upfront payments! Submitting a claim is super easy For reimbursement claims, you’ll need to pay the medical bills first. Then, submit a claim through the Aman app by uploading all the required documents. Just log in to your Aman app, select “Submit Claim,” and fill in the required details like claim type, cost, patient name, and more. Don’t forget to attach the necessary documents such as doctor’s diagnosis, receipts, and any other supporting info. Once everything is ready, click “Submit,” and your claim will be processed. |
| A. Outpatient Treatment 1. Original receipt and detailed invoice (with Doctor’s signature and license number) 2. Copy of prescription/medication details (with receipt from pharmacy, if applicable) 3. Medical diagnosis from the attending Doctor (hospital/clinic medical form) 4. Laboratory referral letter (if applicable) 5. Copy of laboratory results (if applicable) 6. Laboratory examination receipt (if lab differs from Doctor’s clinic) B. Inpatient Treatment 1. Original receipt 2. Detailed care invoice 3. Initial medical inpatient report 4. Laboratory referral letter 5. Laboratory results 6. Discharge summary report C. Dental Treatment 1. Original receipt (not cash register slip) and prescription receipt from pharmacy (if applicable) 2. Medical diagnosis 3. Laboratory referral (if applicable) 4. Laboratory results (if applicable) 5. Tooth number treated 6. Doctor’s name and license number D. Glasses 1. Original receipt (not cash register slip) 2. Cost breakdown (separate lens and frame) 3. Copy of Doctor’s prescription (eyeglasses prescription) 4. Receipt for eyeglasses purchase 5. Medical summary (refractive results with Doctor’s diagnosis, Doctor’s name, and license number) |
Claim processing takes about 10–14 business days once all documents are complete. You’ll be updated every step of the way through the Aman mobile app, so you’ll always know where your claim stands!
You can track your claim progress directly through the Aman app. Just log in and you’ll see real-time updates. Claims typically take 10–14 business days to process once all documents are complete. Keep an eye on your notifications!
Finding your healthcare provider is simple! Log in to the Aman app, go to “View Coverage” or use the “Search Healthcare Facility” feature. Turn on your location, set filters for distance and facility type, and you’ll get a list of nearby providers that are partnered with your insurance.
You can even download the full list in PDF format. Login to the AMAN app, select and click the “View Coverage” menu, then click the document at the bottom to download the provider list as a PDF.
COB stands for Coordination of Benefits, where you can use a BPJS to cover costs that exceed your primary insurance coverage. This only applies to inpatient treatments.
HCP refers to Hospital Cash Plan, which provides daily cash benefits to the insured when they’re hospitalized under BPJS coverage.
Your insurance benefits can only be used by your spouse and children if they’re covered under your plan. Unfortunately, other family members like parents or siblings won’t be covered unless otherwise agreed by your company’s HR team.