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Secrets of Insurtech Success: The Story of Fuse 2023

Secrets of Insurtech Success: The Story of Fuse 2023
  • 06 Feb 2024
  • Redaksi Liveaman
  • Mins

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In the dynamic realm of insurance technology (insurtech), one company stands out as a paragon of innovation and achievement: Fuse. Recently honored with the prestigious title of “Indonesia’s Best Insurtech” at the 2023 CNBC Indonesia Awards, Fuse has captivated industry insiders and consumers alike with its revolutionary approach to insurance.

Technology Innovation and Rapid Growth

Fuse’s inception in 2017 marked the beginning of a transformative journey aimed at revolutionizing the insurance (insurtech) landscape through technological advancements. The company’s commitment to innovation has led to the creation of novel business models for insurance sales and the implementation of cutting-edge technology to streamline underwriting and purchasing processes.

The exponential growth witnessed by Fuse since its inception underscores the efficacy of its technological endeavors. In 2023 alone, Fuse facilitated the issuance of over 150 million policies, with a Gross Written Premium exceeding IDR 3 trillion, showcasing a staggering 160x increase in business traction since its inception.

Behind Fuse’s technological triumphs lies a dedicated team of experts relentlessly pushing the boundaries of what’s possible. Fuse’s use of data analytics, artificial intelligence, and machine learning has not only enhanced operational efficiency but has also improved customer experiences and risk assessment capabilities.

Partnership and Collaboration

Central to Fuse’s success is its robust network of partnerships. Collaborating with over 40 insurance companies and boasting a vast network of more than 100,000 agent/broker partners, Fuse has cemented its position as a trusted ally within the insurance industry. By fostering close collaborations with these partners, Fuse has democratized insurance, making it more accessible and affordable to a broader audience.

Furthermore, Fuse’s partnerships extend beyond traditional insurance providers to include technology firms, regulatory bodies, and academic institutions. This collaborative approach has facilitated knowledge exchange, market expansion, and product innovation, thereby enriching Fuse’s offerings and enhancing its competitiveness in the market.

Resilience Amid Economic Uncertainty

In an era fraught with economic uncertainty, Fuse’s resilience and adaptability have been instrumental in navigating turbulent waters. Despite facing challenges stemming from monetary policies, high inflation rates, and a global economic slowdown, Fuse has remained steadfast in its commitment to driving positive change.

Fuse’s resilience can be attributed to its diversified revenue streams, proactive risk management practices, and agile decision-making processes. By anticipating market fluctuations, adapting to regulatory changes, and capitalizing on emerging opportunities, Fuse has not only weathered the storm but has emerged stronger and more resilient than ever before.

Insights from the Insurtech Founder & CEO

The visionary leadership of Fuse’s Founder & CEO, Andy Yeung, has played a pivotal role in shaping the company’s trajectory. According to Andy, the key to insurtech success lies in embracing failure, fostering a culture of continuous learning, and staying ahead of the curve. By encouraging his team to step out of their comfort zones and innovate fearlessly, Andy has propelled Fuse to the forefront of the insurtech industry.

Andy’s entrepreneurial journey serves as a testament to the power of perseverance, resilience, and unwavering determination. Despite encountering numerous obstacles along the way, Andy remained resolute in his pursuit of Fuse’s vision, inspiring his team to push the boundaries of what’s possible and redefine the future of insurance.

Mobile Technology Revolution and Global Expansion

At the heart of Fuse’s success lies its groundbreaking use of mobile technology. Through its flagship app, Fuse Pro, the company has empowered agents and brokers to seamlessly close insurance policies, revolutionizing the insurance distribution process. This mobile-first approach has not only enhanced operational efficiency but has also democratized access to insurance, making it more convenient and accessible to customers.

As Fuse continues to chart new territories, global expansion remains a key focus area for the company. With a diverse team of over 500 employees spanning across Indonesia, Vietnam, Thailand, Malaysia, and China, Fuse is well-positioned to support local insurance companies and distribution partners in delivering enhanced services to customers worldwide.


In conclusion, Fuse’s journey to becoming Indonesia’s Best Insurtech epitomizes the power of innovation, collaboration, and resilience. By unlocking the secrets of insurtech success, Fuse has paved the way for a brighter, more inclusive future in the world of insurance. As Fuse continues to push the boundaries of what’s possible, one thing remains certain: the best is yet to come.

Also read: Dynamic Landscape: Hiring Trends in Insurance Agencies

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Bona C, 2023. “FUSE Being Recognized As Indonesia’s Best Insurtech in 2023 CNBC Indonesia Awards”. jakartadaily.id. Available at: FUSE Being Recognized As Indonesia’s Best Insurtech in 2023 CNBC Indonesia Awards – Jakarta Daily

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