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Insurance Agents: Roles, Benefits, and Drawbacks

Insurance Agents: Roles, Benefits, and Drawbacks
  • 25 Sep 2023
  • Redaksi Liveaman
  • Mins

Insurance is a crucial financial instrument in modern life, providing protection for individuals and assets against unforeseen financial risks. When considering insurance options, one common approach is to utilize insurance agents. This article delves into what insurance agents are, the benefits and drawbacks of using them, a comparison between local and national insurance agents, independent agents versus company agents, the role of insurance agents in claims, and guidance on becoming an insurance agent.

What Is Insurance?

Insurance involves an agreement among three parties: the policyholder (you), the insurance company, and the insurance agent. In this agreement, you agree to pay premiums (insurance fees) to the insurance company, and in return, the insurance company provides financial protection in case of covered losses. The insurance policy is a document containing details about what is covered and what is not.

Insurance agents act as intermediaries between you and the insurance company. They serve as advisors who help you understand available insurance products, assist you in selecting policies that meet your needs, and can help you through the claims process if necessary.

Benefits and Drawbacks of Using Insurance Agents


  1. Expert Knowledge: One of the primary benefits of using insurance agents is their in-depth knowledge of the insurance products available in the market. They can clearly explain the differences between various types of insurance, such as life insurance, health insurance, auto insurance, and more. This helps you make more informed decisions.
  2. Customization: Agents can work with you personally to customize insurance policies to suit your needs. They can help you determine the appropriate coverage amount and select additional clauses if necessary. This ensures that you get protection tailored to your situation.
  3. Claims Assistance: One of the key roles of insurance agents is to assist you through the claims process. When you experience a loss covered by your insurance policy, your agent acts as an intermediary between you and the insurance company. They help you gather all necessary documents, file claims, and ensure that your claims are processed smoothly.


  1. Additional Costs: One of the main drawbacks of using insurance agents is the potential for additional costs. Insurance agents typically receive commissions from insurance companies, which can increase your premium costs. While these costs are often proportional to the benefits you receive, it’s important to understand how insurance agents are compensated.
  2. Limited Choices: Some insurance agents work exclusively with specific insurance companies, which means they will only offer products from the companies they represent. This can limit the range of options you see. To get a comprehensive view of available insurance products, you may need to consult multiple agents or conduct your own research.
  3. Potential Conflict of Interest: There is a potential for conflicts of interest when using insurance agents. Some agents may have financial incentives to sell specific policies that benefit them more than you. Therefore, it’s essential to work with a trusted agent who acts ethically and independently.

Also read: Heart Health: Preventing Heart Disease

Comparison between Local and National Insurance Agents

When considering whether to use local or national insurance agents, it’s important to weigh the advantages and disadvantages of each.

Local Insurance Agents

Local insurance agents operate at the community or regional level. They possess in-depth knowledge of the local market and can provide more personalized service. They often have strong community connections and can offer services tailored to your needs.

One of the primary advantages of working with local insurance agents is the ability to receive more personalized advice and a focus on your unique needs. They can help you understand risks specific to your local environment.

However, there are also limitations to using local agents. One limitation is access to insurance products. Local agents may only work with a few local or regional insurance companies, limiting the range of options available to you.

National Insurance Agents

National insurance agents, on the other hand, work with insurance companies that have national or international coverage. They can provide access to a wide range of insurance products from various large companies. This can be beneficial if you are seeking highly specialized coverage or want to compare numerous options simultaneously.

One advantage of using national insurance agents is their ability to offer access to products that may not be available through local agents. They may also have more resources to handle complex claims.

However, there are drawbacks as well. National agents may lack in-depth knowledge of your local market, and their service may not be as personalized as that of local agents.

Independent Agents vs. Company Agents

In addition to the distinction between local and national agents, there is a difference between independent insurance agents and agents employed by insurance companies.

Independent Agents

Independent insurance agents are not tied to a specific insurance company. They can work with various insurance companies and have greater flexibility in offering insurance products tailored to your needs. They can compare multiple offers from different companies to help you find the best option.

The primary advantage of independent agents is their ability to provide a broader and more objective range of insurance options. They are not bound to a single company, so there are no financial incentives influencing their recommendations.

Company Agents

Company insurance agents are agents employed by a specific insurance company. They are company employees who represent the insurance products offered by their employer.

The advantage of using company insurance agents is the possibility of exclusive offers or special discounts from the specific insurance company they represent. They may also have a deeper knowledge of the insurance products they offer.

However, the limitation is that company agents can only offer products from their employer. This can limit your ability to compare products across different companies.

The Role of Insurance Agents in Claims

One crucial aspect of using insurance agents is their role in the claims process. When you experience a loss covered by your insurance policy, your agent plays a vital role as an intermediary between you and the insurance company. They help you gather all the necessary documents, file claims on your behalf, and ensure that your claims are processed smoothly.

Insurance agents possess in-depth knowledge of the claims process and can provide valuable guidance during challenging times. They communicate with the insurance company on your behalf, ensuring that you receive the appropriate compensation as per your policy.

Guidance on Becoming an Insurance Agent

If you’re interested in becoming an insurance agent, here are some steps to consider:

  1. Obtain a License: In most countries, you must obtain a license to become an insurance agent. This license requires passing an exam that tests your knowledge of insurance and relevant regulations.
  2. Education and Training: To become a successful agent, you need to understand insurance products, possess excellent communication skills, and have sales abilities. Consider taking courses or training in these areas.
  3. Find an Insurance Company: Once you have your license, you’ll need to find an insurance company to represent. You can choose to work with a single insurance company or become an independent agent representing multiple companies.
  4. Build a Network and Clientele: Building a network and client base is crucial to success as an agent. You need to communicate with people, promote your services, and establish a good reputation in the industry.
  5. Time Management Skills: As an insurance agent, you’ll have many responsibilities, from selling policies to assisting clients with claims. Effective time management skills are essential.
  6. Legal and Ethical Understanding: You must understand the legal regulations applicable to the insurance industry and maintain high ethical standards. Ethical conduct is key to building long-term relationships with your clients.

In conclusion, insurance agents are valuable sources of information when considering insurance. They can help you understand available insurance products, customize insurance policies to your needs, and assist you through the claims process. However, it’s essential to grasp the benefits and drawbacks of using insurance agents and choose a competent and trustworthy agent if you decide to use their services. Whether you are a policyholder seeking protection or someone interested in becoming an insurance agent, knowledge of the roles and functions of insurance agents is essential for making informed decisions in the world of insurance.

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